Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

You can easily search for the answers to your questions by using the following shortcuts to search for key terms:

Mac: CMD + F | Windows: Ctrl + F

How can I download the digital product after purchase?

To download the digital product after purchase, please follow these steps:

  1. Log in to your account on our website.
  2. On your dashboard, go to “Downloads” on the left sidebar.
  3. Find the product you purchased and click on the download button next to it.
  4. The digital product will then be downloaded to your device.
Is there a limit to the number of times I can download the product?

There is no limit to the number of times you can download the product. You can download it as many times as you need, provided that you are logged in to your account.

Can I get a refund if I am not satisfied with the digital download?

We have a no returns policy in place for digital products. Kindly note that once the Downloads are purchased, no cancellations or refunds will be granted as orders are processed instantaneously.

However, If you are experiencing problems with the product, please contact us and we’ll be more than happy to help you rectify the problem.

Are the digital downloads compatible with different devices and operating systems?

Our digital downloads are designed to be compatible with various devices and operating systems.

Our wall art print files are in the PNG format so both the Windows and Mac operating systems will be able to work with this file type.

Can I share the digital download with others or is it for personal use only?

The usage rights for our digital downloads is for personal use only.

Each purchase is licensed for 1 user. If you would like to share the product with others, please ensure they purchase the product to use it from their end for printing.

Can I use the files to print for commercial purposes?

The usage rights for our digital downloads is for personal use only.

Our designs have not be licensed for reselling purposes, hence we are not able to extend the usage for commercial purposes to you.

What are the available sizes and aspect ratios for the print files?

Below are all the canvas or poster sizes that you can print using our print files. For example, if you would like to print a 12×18 inch sized poster, you can choose the 2:3 aspect ratio print file to print. 

This will ensure that your print quality remains at 300 DPI or more. This just means that the printing  will be of high quality.

↠2:3 ratio for printing the following sizes:
Inches: 4×6 | 6×9 | 8×12 | 10×15 | 12×18 | 16×24 | 20×30

↠3:4 ratio for printing the following sizes:
Inches: 6×8 | 9×12 | 12×16 | 15×20 | 18×24 | 24×32

↠4:5 ratio for printing the following sizes:
Inches: 4×5 | 8×10 | 12×15 | 16×20 | 20×25 | 24×30

↠5”x7” inches

↠ A International Paper Size (ISO) for printing the following sizes:
A5 | A4 | A3 | A2 | A1

↠ 11×14 for printing:
Inches: 11×14

How can I use the print files to print in different sizes?

We strongly recommend visiting your local print shop or using printing services like Vistaprint, Prints of Love, or any other similar printing services that offer superior printing services for you to print the designs onto different types of end products like posters, and canvases.

If you choose an online printing service, all you have to do is to go to the selected platforms and

1. Choose the product type. Choose if you want to print on a poster, canvas, or any other file type

2. Choose from the sizes they have in their options

3. Make sure to upload the correct aspect ratio print file. So if you would like to print a 16×20 size canvas or poster, you need to upload the 4:5 aspect ratio print file on their platform.

Refer to the previous FAQ question to see what sizes are suitable under which aspect ratio file.

Can I resize the print files without losing quality?

The print files are already formatted to be at a specific resolution to fit the various aspect ratios and we have also ensured that you can achieve high-quality prints at 300DPI.

While minor resizing can be done without significant loss in quality, it is generally recommended to print the files in their original sizes for optimal results.

What if the size that I need is not provided?

Please reach out to us at [email protected] and we’ll be happy to offer you 3 free resizing requests!

All requests after will be chargeable at $3 per resizing request.

Provide us with the size that you are looking for and we can process a free order in your account.


Are the print files compatible with different printing methods?

Yes, the print files provided in PNG format can be used to print at home using a home printer  and also through professional printing services.

You just need to make sure you’re using the correct aspect-ratio file for a high-quality print.

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